Dear Valued Toledo Water Conditioning Customers:

We hope you and your family are staying well during the COVID-19 crisis.  These are troubling times for all of us, and we wanted to provide some level of assurance that we will continue providing you with the service you’ve come to expect from us.

The Department of Homeland Security (DHS) has issued its Guidance on the Essential Critical Infrastructure Workforce and has provided further detailed guidance on identifying essential critical infrastructure workers.  DHS has included as “ESSENTIAL” all the roles workers in the water treatment industry play in delivering clean, safe water.

So, we remain on the job and fully able to assist you in any way can during this crisis.  You should know that our priority is the health and safety of our customers and our employees.  Our workers are told to avoid person-to-person contact and seek alternatives in all situations.  In addition, we are following protocols and guidance from the Centers for Disease Control and Prevention (CDC).

We will still be able to deliver salt, peroxide, bottled water, cartridge filters, or other supplies outside of your home.  This delivery service is essential to the operation of your water treatment system and/or drinking water.   Unfortunately, we cannot come into your home for deliveries, at this time.

Per discussions with the local health department, we have suspended the self-filled water stations in our office – until this crisis passes.  We do have prefilled bottles of purified water available to purchase, however.

We will come to you only as necessary for installation, repair and servicing.   We can also pick up any water samples for testing.  We will offer to consult with you over the phone, Skype, or Facetime as well.  Specifically, all our employees know to stay home if they do not feel well and to see a doctor if necessary.

Our service and delivery crews have been trained to do the following:

  • Wash hands and/or use hand sanitizer on a frequent basis throughout the day.
  • As noted, we can only leave our delivered products by your garage, on your porch, etc.
  • Even while on site, to communicate with you electronically as needed
  • Avoid coming within 6 feet of customers or others, particularly no contact and no shaking hands – complete social distancing
  • Use protective gloves when servicing your systems

If there are any other questions, please reach out to us at 419-536-7936 or [email protected]

Thank you for your continued support and business!

John Keener, President
Toledo Water Conditioning